Download List

项目描述

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

系统要求

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2010-04-30 07:00
2.4.7

此版本解决了安全警告。所有的生产环境中应该升级。受此漏洞的影响是OTRS的所有版本2.1.x直至并包括2.4.6。此漏洞是在OTRS的2.1.9,2.2.9,2.3.5,和2.4.7。
标签: OTRS, Help desk, service desk, Minor bugfixes
This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.

2009-09-18 18:19
2.4.4

一个页面导航栏被添加到机票概述的仪表板。所见即所得的编辑器的一些细节问题已得到修复。
标签: OTRS, Minor bugfixes
A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.

2009-07-29 23:19
2.4.2

这种稳定的版本包括有关的PGP / SMIME,散装行动,富文本编辑器,仪表板,通知功能和一些小错误修正。的翻译已更新为简体中文和瑞典。
标签: Minor bugfixes, Stable
This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.

2009-07-10 02:24
2.4.0 beta5

一些小的错误已得到修复。翻译文件已经更新了波兰,法国,波斯和意大利。此外,单一的英文翻译,被分为美国,英国和加拿大英语。
标签: language translation, service desk, helpdesk, itil, it service, Minor bugfixes
Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.

2009-07-03 07:10
2.4.0 beta4

所有的错误修正是有关即将举行的所见即所得的编辑器和新的仪表板。这些功能现在可以使用按预期方式。阿27语言,拉脱维亚,已添加。
标签: language, Major, Beta, Bugfixes
All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.

Project Resources