Download List


OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.


System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from page, and the downloads themselves may not be hosted on OSDN.

2010-04-30 07:00

标签: OTRS, Help desk, service desk, Minor bugfixes
This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.

2009-09-18 18:19

标签: OTRS, Minor bugfixes
A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.

2009-07-29 23:19

这种稳定的版本包括有关的PGP / SMIME,散装行动,富文本编辑器,仪表板,通知功能和一些小错误修正。的翻译已更新为简体中文和瑞典。
标签: Minor bugfixes, Stable
This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.

2009-07-10 02:24
2.4.0 beta5

标签: language translation, service desk, helpdesk, itil, it service, Minor bugfixes
Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.

2009-07-03 07:10
2.4.0 beta4

标签: language, Major, Beta, Bugfixes
All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.

Project Resources