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项目描述

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

系统要求

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2008-04-08 12:23
1.0.6

此版本支持ITIL流程：事件，问题，和配置管理，包括集成配置管理数据库（CMDB）。
标签: ::ITSM, Initial freshmeat announcement
This release supports the ITIL processes: incident, problem, and configuration management, including an integrated configuration management database (CMDB).

2007-09-18 12:31
2.2.3

该系统的性能升级，而在计算具有（“2000年）开放的车票巨额得到了增强。已经有所改进，使用代理的通知：现在使用的称呼，而不是当前的机票业主真实姓名的人的真实姓名。
标签: Minor feature enhancements
The system's performance when calculating escalations while having huge amounts of open tickets (> 2000) has been enhanced. Improvements have been achieved using the agent notifications: salutation is now using the real name of recipients instead of the real name of current ticket owners.

2007-08-13 03:45
2.2.2

BP公司的定义和相关服务和SLA管理。增强分类服务和机车票类型的支持请求。灵活的验证和顺序对多种来源（LDAP的/ SQL的）。优化内部客户数据管理。增强邮政管理允许的头，字符串，或在邮件系统正则表达式搜索。完全自动化的操作上可以执行的搜索结果。灵活的密码加密[unix_crypt（）的MD5（），以及纯（）]。开放票据请求2.2的基本框架运行符合ITIL的ITSM解决方案开放票据请求：：ITSM的。
标签: Major feature enhancements
Definition and administration of BP related services and SLAs. Enhanced classification of service and support requests by native ticket types. Flexible and sequential authentication against multiple sources (LDAP/SQL). Optimization of internal customer data administration. Enhanced PostMaster administration allows a system search for headers, strings, or regular expressions within the mail. Fully automated actions can be executed on the search results. Flexible password encryption [unix_crypt(), md5(), and plain()]. OTRS 2.2 is the underlying framework to run the ITIL compliant ITSM solution OTRS::ITSM.

2007-04-16 13:36
2.1.7

标签: Minor bugfixes

2007-04-03 13:38
2.2.0 beta1

新的'服务'和'服务级别协议（SLA）'属性已被添加。票务现在可以分类管理的管理界面。多重认证源支持代理和客户登录。 CustomerUser已分成“CustomerCompany”和“CustomerUser”（联系）。在线帮助增加了。阿其中有由香港邮政署长过滤器匹配的电子邮件地址，更详细的定义已经实现。
标签: Minor feature enhancements
New 'Service' and 'Service Level Agreements (SLA)' attributes have been added. Ticket classification can now be managed by the admin interface. Multiple authentication sources are supported for agent and customer login. CustomerUser has been split into "CustomerCompany" and "CustomerUser" (contact). Online help has been added. A more detailled definition of email adresses which have to be matched by the PostMaster filter has been realised.

Project Resources

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